Frequently Asked Questions

Orders are processed within 1–3 business days and delivered within 5–10 business days. You'll receive a tracking number by email once your order ships.

Yes — free shipping on every order to the US, no minimum required. Automatically applied at checkout.

Yes. Once your order ships you'll get a tracking number by email to follow your package all the way to your door.

If it's been more than 20 business days since your order shipped, email us at appiepawsupport@gmail.com with your order number and we'll resolve it immediately.

No — the Appie Paw Cooling Mat uses self-cooling ice silk technology that activates through your dog's body heat. No water, no electricity, no freezing. Just place it down and it works instantly.

As long as your dog is on it. The mat continuously draws heat away while in contact. When your dog gets up it resets automatically.

When in doubt go one size up. The XL fits most large breeds like Labradors and Golden Retrievers. The 2XL is for German Shepherds, Great Danes, and other giant breeds.

Yes — non-toxic, no hard edges, no moving parts, no electricity. One of our most recommended products for senior dogs and post-surgery recovery.

Absolutely — designed for both indoor and outdoor use. Works on floors, crates, sofas, car seats, and patios.

Machine wash on a gentle cycle and air dry or tumble dry on low. No special detergents needed.

We have a 30-day satisfaction guarantee. If you're not happy for any reason contact us within 30 days and we'll issue a full refund. You don't even need to return the item.

Email appiepawsupport@gmail.com with a photo of the damage and your order number. We'll send a replacement or issue a full refund right away — no return needed.

Once approved, refunds are processed within 5–10 business days back to your original payment method.