FAQ

Frequently Asked Questions

Where do you ship to?

We ship worldwide! Delivery times vary by location — typically 7–15 business days for most countries.

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, standard delivery takes 7–15 business days depending on your location.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can use this to follow your parcel's journey.

What if my item arrives damaged or incorrect?

We're sorry to hear that! Please contact us at support@appiepaw.com within 14 days of receiving your order and we'll make it right.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change please email us at support@appiepaw.com as soon as possible and we'll do our best to help.

What is your return policy?

We offer a 30-day return policy on unused items in their original condition. Please see our Refund Policy for full details.

My order hasn't arrived — what should I do?

If your order hasn't arrived within the estimated timeframe, please check your tracking number first. If you're still concerned, reach out to us at support@appiepaw.com and we'll investigate right away.

Do you offer exchanges?

Yes! If you'd like a different size or item, contact us at support@appiepaw.com and we'll arrange an exchange where possible.